Last updated: 28 August 2026
This policy applies to all services purchased from Omega XP, the trading name of Hari Har Digital Marketing Services Private Limited, 3/186 Dakshinpuri, New Delhi 110062, India.
We would rather resolve a problem than process a refund. If something is wrong, write to contact@omegaxp.com first most issues are fixed faster that way.
1. Consultations (₹1,000 / 30 minutes)
- Cancel more than 24 hours before the scheduled time: full refund, or reschedule at no cost.
- Cancel within 24 hours: one free reschedule. No refund on a second cancellation.
- You do not attend without notice: no refund.
- We cancel or fail to attend: full refund, or reschedule plus a complimentary follow-up.
Once a consultation has taken place it is not refundable, because the deliverable the diagnosis and the priority list has been provided.
2. Project work
Project engagements are invoiced in phases as set out in the proposal.
- Before work begins: full refund of any advance, less any third-party costs already committed on your behalf.
- After work begins: we refund the portion of the current phase not yet delivered. Completed phases are not refundable.
- On delivery: the proposal sets out the revision rounds included. Work delivered to the agreed scope is not refundable on the basis of a change of preference.
Where a deliverable does not meet the agreed written scope, we correct it at no charge. If we cannot bring it to scope, we refund that phase.
3. Monthly retainers
- The initial term is three months. Retainers are invoiced monthly in advance.
- You may cancel with 30 days’ written notice. The current month is not refunded, as the work is already in progress.
- Cancellation inside the initial three-month term does not entitle you to a refund of months already invoiced.
- We continue delivering through the notice period.
4. Advertising spend
Media budgets are not refundable by us. Advertising spend is paid to Meta, Google or another platform and is consumed on delivery. It is separate from our management fee.
If a platform issues you a credit or refund, it goes to you directly under that platform’s own policy. Our management fee for a period in which spend ran is not refundable.
5. Video editing
- Before editing starts: full refund.
- After the first cut is delivered: not refundable. Revision rounds are included as quoted.
- Cancel mid-project: you pay for videos completed and delivered; the remainder is refunded.
6. What is never refundable
- Advertising spend already delivered by a platform
- Third-party costs already committed stock assets, licences, domains, hosting, plugins, subscriptions
- Work that has been delivered to the agreed written scope
- Time already spent where you have caused delay by not providing assets, access or approvals
7. How to request a refund
- Email contact@omegaxp.com with the subject line “Refund request”.
- Include your invoice number, the service, and what went wrong.
- We acknowledge within 2 working days.
- We respond with a decision within 7 working days.
- Approved refunds are processed within 7–10 working days to the original payment method.
Your bank or card issuer may take a further 5–7 working days to show the credit. Payment gateway charges and any applicable taxes may be deducted where they are non-recoverable by us.
8. Chargebacks
Please contact us before raising a chargeback with your bank. A chargeback filed without first giving us the chance to resolve the issue may result in suspension of services and recovery of the disputed amount along with any associated fees.
9. Disputes
Where we cannot agree, both parties will attempt resolution in good faith for 30 days before any other step. These terms are governed by the laws of India and the courts of New Delhi have exclusive jurisdiction.
10. Contact
Hari Har Digital Marketing Services Private Limited
3/186 Dakshinpuri, New Delhi 110062, India
contact@omegaxp.com